Billing

Billing shows your Gerai Digital plan and what you pay for it. You need the Manage billing permission to make changes.

Current plan

Shows your plan, its Price, whether it's Billed Monthly or Yearly, the Current period, and your limits for stores, products and warehouses.

Plan status	What it means
Active	Paid and running.
Grace period	A payment failed. Pay before Grace ends to keep your stores online.
Lapsed	The grace period ended unpaid. Stores above the free plan's limits are offline until you pay.

To upgrade, downgrade or cancel, choose Change plan. See Plans.

Your card

Plans are charged to your card through Stripe. Choose Add card or Update card. A new card is used from the next payment. We accept Visa, Mastercard, American Express and UnionPay.

Invoices

Every charge has an invoice, with its Plan, Period, Status and Amount. Open one to view or download it.

If a payment didn't go through, choose Pay now on the invoice and pay with your card.

Something wrong?

If you think we charged you by mistake, email hello@chelevenild.my within 30 days, with your organization name and invoice number. See the Refund and Cancellation Policy.

Shipping credit top-ups are in Settlements, not Billing.