Delivery problems
Wrong address
Check your address before you pay. If it's wrong, contact the store straight away. Once the parcel has shipped, the store may not be able to change it, and extra charges may apply.
Missed delivery
If the courier can't deliver, it may try again, leave a notice, or return the parcel to the store. If the parcel goes back because the address was wrong or no one collected it, the store may charge you to send it again.
Late, lost or damaged parcel
- Check your tracking first. See Track your order.
- Contact the store with your order number, and photos of any damage.
- Report damage as soon as you can. Couriers only accept claims for a short time.
The store will sort it out, for example with a replacement or a refund. See Cancellations and refunds.
No reply from the store
Email us at hello@chelevenild.my with your order number and we'll follow it up with the store.